Victims/survivors, their friends, and families can reach out through our texting service AND live chat system:

When a trained CRCVC staff member is available to help:

Text: You can text us at 613-208-0747 and we’ll reply shortly via text.

Chat: The icon on the bottom right-hand side of the website will say ‘CHAT WITH US’ – ‘NEED HELP? Click to Chat!’ Click on the talk bubble icon below and a new chat window will open. Sometimes, a chat window will open up and let you know we are there.

Currently, regular support through text and online chats are available during regular office hours: Monday through Friday: 8:30am – 4:30pm EST (English, French, Romanian), as well as evenings (see below for schedule).

Toll free information & support line

Victims and survivors of interpersonal violence and their families can call 1-877-232-2610 for information about the Canadian criminal justice system or for assistance in obtaining services and accessing resources. We offer emotional support to callers from 8:30am – 4:30pm (EST) Monday – Friday.


We work with all levels of government in Canada to provide submissions, presentations, information and recommendations in respect of the interests of victims of crime. We can also support victims individually to help them find resources, fill out paperwork, and explain the different options available to them to empower decision-making.

Information Resources & Research 

We conduct research in the field of victimology in order to offer quality resource materials to victims of crime, service workers across Canada and the public. We disseminating knowledge to the public through reports and publications in the media, social media, our monthly newsletter and website. We also work to promote and enhance the interaction and exchange of information and perspectives among agencies and groups within the Canadian Criminal Justice System, and the international victim services community.

Support Groups

Join us for our monthly virtual “Loss to Violence” support group, every last Thursday of the month. The group is for family members, friends and close loved ones of homicide victims and is intended to offer peer support to those dealing with violent loss. Please RSVP by phone at 613-233-7614 or via email at

English only.

Follow us on Facebook, Twitter or Instagram for more details and updates.

Public Education

As well as speaking in the media, we regularly conduct workshops and presentations at colleges, universities, community events, and conferences in respect of the issues affecting victims of crime.


We proactively reach out to survivors of violent crime in Canada in hopes of fostering a helping relationship with those victims that may not be aware of the services available to them. We also assists victims and survivors to connect with others who have been similarly victimized.

Corrections & Parole

We assist and support victims to exercise their right to information about the offender who harmed them. We offer a number of services including registration assistance, representation (victims can appoint us to receive notifications on their behalf), accompaniment to parole hearings, and advocacy on their case.


We provide long-term support and assistance to Next of Kin of fallen police and peace officers and coordinate events for those families attending the annual Canadian Police and Peace Officers’ Memorial Service to honour their fallen loved ones. As well, we act as a liaison between victims/survivors and various police services and associations; providing assistance and support.

2021 Notice:

We are committed to honouring your loved ones this coming September 26, 2021, during the 44th Annual Memorial Service and the Next of Kin Welcoming Reception and Vigil on Parliament Hill.


As vaccines continue to be administered across the country, there is certainly light at the end of the tunnel when it comes to COVID-19, however, the reality is that there is no guarantee that all restrictions will be lifted by September, and in consultation with the Board of the Directors of the Canadian Police and Peace Officer’s Memorial (CPPOM), we have made the difficult decision to plan for a virtual ceremony with a greatly reduced local audience, similar to last year’s event.


While we understand this will no doubt be disappointing news to many of you who had hoped to return to Ottawa to help us properly remember and honour your loved ones, we believe that taking a cautious approach towards any large gathering is the right decision at this time, given the current circumstances.


We will provide updates on this year’s services as they become available. To enhance timely communication on these and other matters we encourage you to update your information by sending us your current email address. You can do this by emailing Aline at and she will update our database accordingly.


PS: Please note The Memorial website is being upgraded to serve you better. In the meantime, updates can be found on the Canadian Resource Centre for Victims of Crime website at or by reaching out to Aline at 1-877-232-2610 or at


Yours sincerely,

S/Sgt. Steve Boucher, M.O.M.

Memorial Service Coordinator



Aline Vlasceanu

Chair, Next-of-Kin subcommittee